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By using our website, you are automatically agreeing to the Terms and Conditions as defined below. Please read the following carefully before continuing to use our website.
For clarity, the following phrases and words are defined as shown below when used in the context of our Terms and Conditions:
We grant you, the user, access on a limited basis provided the following limitations are respected:
It is the sole responsibility of any traveler to find out whether a visa is required for you to visit another country before you travel. Depending upon your nationality and personal history, you may be eligible to apply for a US travel authorization (ESTA - Electronic System for Travel Authorization) when visiting the USA. To obtain an ESTA you must provide certain details about yourself, your passport and your reason for visiting the country.
Our website provides online application forms with all the questions you will need to answer in order to submit an application for ESTA. Part of our specialized service is to review the answers you provide, along with your information, before we process and submit the application on your behalf. If we need any additional information or notice anything that may jeopardize your application, we will contact you by email. Please note that any verification of information will delay the processing period.
Once we have ascertained that the information you have provided is valid and complete, we submit your application to the US government department for approval. If for any reason your application cannot be submitted for processing, we will inform you and refund your payment in full.
As a part of our service, we may edit the addresses submitted to match an international standardized address format required by the US government. The addresses edited on the Travel Authorization (ESTA) may be shown under CONTACT INFORMATION, TRAVEL INFORMATION and EMPLOYMENT INFORMATION.
To receive a response to your ESTA application can take up to 72 hours. However, we advise all travelers to begin the ESTA application process as soon as possible, and at least 7 days before your departure in order to allow time for any unforeseen delays or problems.
We offer to process and review electronic travel authorization applications for visits to the USA. Please note that our company and website are privately owned and operated. They are not connected with any government department, agency or bureau. During the online application process, there are several fields which are mandatory to complete in order to submit a complete travel authorization (ESTA) application for review and processing. All visitors to our website have the option of lodging their applications directly on the official government portal without our assistance. The application cost for a US travel authorization is currently USD $ 14,00 charged directly by the US government. By providing us with your data to complete our service, you warrant that you are over the age of 16 or have parental/guardian consent to submit the application on our website.
It is the sole responsibility of any traveler to comply with all requirements regarding their visit to a foreign country. You are required to answer all questions honestly and fully when making your travel authorization (ESTA) application. If any information is incorrect, you may not be allowed to board a flight or vessel, or you may be refused entry to your intended destination country. In this instance our company cannot be held liable for any subsequent costs or inconveniences.
There is no charge to access our website, view our products/services or ask questions. However, we do charge for verifying, processing and reviewing applications. Before you start an ESTA application, we will clearly inform of the service fee and total price. All individual travel authorization (ESTA) applications processed are charged at USD $ 88,00 each, which includes the US government mandatory fee of USD $ 14,00. For verifying and reviewing existing travel authorizations, we charge a service fee of USD $ 39,00. There are no other fees charged. By completing the steps and clicking on the payment button, you agree to the fee charged by our company. Payment can only be made by credit or debit cards. All major brands are accepted including Visa and MasterCard. The cost of the service or product will be charged in U.S. dollars ($). Cards in currencies other than U.S. dollars will have our charge converted using the bank's exchange rate. The transaction may also incur additional fees or card-use charges levied by the card provider. We have no influence over such additional fees.
All orders made on our website consist of a mandatory application process with questions and payment information that must be completed by all customers. These actions can only be made by the customer who submits the order him/herself, or on behalf of the traveler. We accept the offer to process the travel authorization once the complete application and payment are submitted. The order is accepted by us once we dispatch the email with the approved travel authorization. Purchasing our processing service indicates that the Terms and Conditions are accepted. This contract can be concluded in English or the language selected when completing the order. You have the option to withdraw from this contract by formally informing us in writing by contacting us after payment is made.
By providing us with one or more phone numbers during the application process, you are consenting to receive phone communication related to the processing services offered on the website. The telephone communication can be in form of text messages, customer service calls, prerecorded and/or artificial voice message calls. Calls and messages may incur additional fees by your cellular provider. We will never sell or use your phone number(s) for any other purposes. The phone number(s) you provide is solely used to support the processing request and deleted permanently once no longer needed.
We utilize a web analysis tool to improve our services, optimize the website, and better understand the actions of users when visiting our domain. Such statistical data is considered 'non-identifying' and can include the browser version, screen resolution, time of visit, referring site and similar type of generic information. When you use our website, you automatically consent to all such collecting, processing, and transmission of non-identifying data
We collect identifying data provided by you on a voluntary basis during the application form on our website. We require this information/data in order to review and process your travel authorization (ESTA). You consent to data processing upon pressing the appropriate button or making the appropriate mark on the application form. The data you provide will only be used to process the travel authorization (ESTA). Our company will not use your data for any other reasons unless legally required. Your information will be deleted from our database once the service is concluded and no longer deemed necessary to keep for customer service reasons.
If for any reason we are unable to process your application, you may submit another application using a different service provider. Alternatively, you may visit the relevant government website and submit an application yourself. The final decision to approve or reject any ESTA or E-visa application lies entirely with each government. If your application is denied, we recommend that you get in touch with the embassy or consulate representing the country you wish to visit. They will advise of how to obtain a regular visitor visa. This process may take longer than a regular E-visa application. Extra time should be allowed for possible delay.
In exceptional circumstances, a government may choose to withdraw approval for an Electronic Travel Authorization (E-visa or ESTA) after it has been approved. In certain situations, approved authorizations are changed the status of from 'Approved' to 'Not authorized to visit with an E-visa'. Even if your application is approved, it is only an authorization to travel. It does not guarantee entry into the country you are intending to visit. The final decision lies with the Customs and Immigration Officer when you arrive at the port of entry. We cannot take any responsibility for any losses incurred if a decision is made to decline or withdraw approval for you to enter a country. We cannot be held liable for any costs or claims resulting from such a change of status decision.
As a responsible company, we do everything possible to ensure that the information provided on our website is accurate and up-to-date. However, it may be possible for some statements to include errors, oversights, outdated or missing information and we do not accept liability for any problems or financial losses that may be incurred as a result. This includes both our company and/or this website, whether the problems are material or immaterial, directly or indirectly arising from the use or access of the website and the information contained therein, including technical errors or other reasons.
The information we provide is based on publically available information and on our first-hand knowledge of ESTA and E-visas. The website content, products and materials are all provided on an 'as-is' basis and offers no warranty or guarantee of any kind, whether express or implied. We refute any and all warranties to the greatest extent permitted by existing law. This includes, but is not limited to, implied warranties, suitability for the purpose intended, sale-ability or non-infringement. The company in no way warrants or represents that any of the products, functions or services provided by our site are free of interruptions or errors. We cannot guarantee repair of any defects, or that the site and its servers are free of harmful components, viruses or malware. Our company cannot make any representations or warranties regarding use of material provided on this site regarding its accuracy, reliability, adequacy, timeliness, correctness, usefulness or any other functions. In some cases, the above exclusions and limitations are not allowed by certain governments so some of the above limitations may not be applicable to you.
The information provided on this website is intended to be used solely for personal and non-commercial purposes. Users are permitted to download content and store it on their personal computer, provided their use does not alter any trademarks or proprietary notices to copyrights. The information is not permitted to be redistributed, whether in the original language or as a translation.
The content of this website and the site itself are protected by international copyright law and the copyrights laws governing each of the companies we choose to do business with. Anyone found violating those copyright laws without written consent from us will have legal action taken against them. This applies to design and content of the entire site and all elements and files within, including graphics, text, media files, forms, documents, stored data, page elements and associated software. These are all protected by international copyright laws and remain the property of our company at all times.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Visitors are invited to contact us by email: email@example.com Do not send any documents or passports to us by regular post. By contacting us via email or through our website, you are agreeing that such communications are legal and lawful. You specifically allow for processing of the data we receive from you including the email text itself and view of any attachments. We reserve the right to communicate officially with users solely by email or through the website. If you are unable or unwilling to communicate with us by email, it may affect the service we offer resulting in a cancellation of your order. We cannot be held responsible for any lost or deleted application information if you choose to not communicate with us.
We encourage all customers to provide feedback in order to resolve any matters and improve our services. Please email us at firstname.lastname@example.org and write "Feedback" or "Complaint" in the subject field for immediate attention and resolution. We will prioritize your comment thoroughly and respond within 2 days.
The purpose of our Complaint Handling Policy is to address any dissatisfaction with the service provided. As a company we are committed to resolve any issues which are deemed to require a response. A complaint may be submitted in writing or orally.
Certain types of complaints may be considered as negative feedback which does not require a follow up response. We do appreciate feedback, positive or negative, to improve our services. However, this Complaint Handling Policy is only related to feedback which require a response. There is no cost to submit a complaint.
All complaints will be addressed the same day and followed up with accordingly. The complainant will be informed of the progress accordingly in a courteous manner. Our goal is resolve the issue and come to a solution that is fair for both parties. If we are unable to resolve the issue at hand within a reasonable timeframe, we will seek an alternative dispute resolution to negotiate and mediate the issue.
When making a complaint, please include as many details as possible in order for us to understand your problem and situation. Any supportive documentation may be included for reference. If you are not sure how to formulate the complaint, please contact us via email (email@example.com) and explain briefly the issue. We will do our best to resolve the issue.
Please email us at: firstname.lastname@example.org and write "COMPLAINT HANDLING POLICY" in the subject field for immediate attention.
We reserve the right to terminate our service with you for any reason at any time. This includes applications for ESTA and E-visas. If we discontinue or cancel our service to you, this will also include termination of your access to any part of our website, cancellation of any and all services, and cancellation of your personal online registration.
It is the user's sole responsibility to read and review all our Terms and Conditions. We reserve the right to change such Terms and Conditions without prior notice, for any reason. This may be due to changes in the law, security considerations or changes to the products and services we provide.
Page last reviewed: 25 May 2018
We welcome any questions and comments, and our Customer Service Center is open 24 hours, 7 days a week. We usually respond within 1 business day. You can send us an email in your native language or English. Please read our FAQ, Policies and Terms where you can find answers to most common questions.
Customer Service and Billing
If you have a general question about the service we provide, please send us an email. In case you have submitted an application, please include information such as the name of traveler and email address to help us locate the order. If more applications have been submitted, please include the same information for each applicant.
For any questions regarding payments or cancellations, please include the traveler’s full name, email address, date of purchase and the least 4 digits of the credit card used in your email. If more applications have been submitted, please include the same information for each applicant. Do not contact your Credit Card Company or bank, as this will further delay your request. Our Billing Department handles all your payment related questions and will respond within 1 business day.
Support by Phone
If you need immediate service, feel free to contact us at +44.3330129186. Please note that long distance charges may apply.
We only collect information that is voluntarily provided to us via email or through the application service offered on this website. You consent to processing of data by contacting us, or by purchasing our application service. At the time of sending an e-mail or completing the purchase, you are allowing us to process your data in order to provide a response and complete the service offered. The information you provide will only be used to assist and process the application. Our company will not use the data received for any other purposes unless legally required to do so. Your information will be deleted from our database when no longer deemed needed in order to provide excellent customer service.
The purpose of this Data Retention Policy is to explain what data we obtain, how long data is kept and then deleted. In order for our company to evaluate and process US travel authorizations, we need to request certain data from all customers. Examples of data which must be submitted include travel itinerary, employment information, name, address, and payment details. Without all compulsory fields completed, it is not possible for us to process any travel authorizations. We only keep data for as long as needed to provide excellent customer service and complete the ESTA application service. Emails and applications are permanently deleted once no longer needed. Data is never shared with any other company for commercial reasons.
You may request in writing that we remove personal information submitted to us as part of the application by contacting our customer service department: email@example.com. Upon receiving a removal request, your email and name will be verified towards the data held. Upon validating your identity or those you request removal on behalf of, the personal information will be deleted. You will receive a response once the deletion is completed.
In order for us to provide the services offered on this website, your personal information is submitted to the US government’s electronic system for travel authorization (ESTA). We do not share your data with other company or person for any reason, unless legally required to do so by subpoena or court order.
We include links to external websites to provide additional information about the industry and introduce websites that may be of interest. The fact that we provide these links do not mean that we approve of or endorse the content, services or products offered by those websites. Should you choose to follow the external links, we cannot be held liable for the way you may utilize those sites, or for any content they include. When visiting the website of any third party provider, we strongly recommend to read their terms and conditions thoroughly. The data you choose to voluntarily provide to external links are beyond our control. We do, however, make every attempt to ensure that those websites are not in violation of any legal requirements.
Visitors may arrive at our website via links provided by third parties, which are not controlled by our company. It is not possible to conduct continual or permanent reviews of the status of other websites, and it would be unreasonable to expect us to do so. We cannot be held liable for the way other websites are utilized or for their content. We recommend that all visitors read any website’s polices thoroughly before choosing to continue browsing or purchase a service/product.
We only use HTTP over SSL (Secure Socket Layer / HTTPS) in order to ensure the highest possible security for transfer of data through our website. SSL allows visitors to securely enter personal information and make credit card payments. Should you come across a website that displays only HTTP rather than HTTPS in the address section of your browser, we strongly recommend that you do not enter any credit card details or personal information.
We adhere to Directive 2002/58/EC of the European Parliament and of the Council of 12 July, 2002, and General Data Protection Regulation (GDPR) (EU) 2016/679, which outlines the requirements for businesses regarding customer privacy protection and the manner in which all personal data is processed.
Page last reviewed: 25 May 2018
A cookie is a text file which a web site saves on a user's computer after the user visits the site. The cookie is stored by the user's browser in a location reserved for cookies.
A cookie saves information about the user's visit to the web site. This information can include the user's preferences regarding web site appearance and behavior, based on the user's actions at that site. Cookies can also keep track of the number of visitors visiting each page at a site.
There are two main types of cookie:
To find out more about cookies, visit: http://allaboutcookies.org
A cookie stores information on such things as the user's preferences regarding the way that the site is displayed, the language in which the user prefers the site to be displayed, the specific pages which the user has visited, and the country from which the user is visiting the site.
The purpose of this information is to allow the site to function and be displayed according to the user's preferences each time that the user visits the site. Storing such data in a cookie makes it possible for the site to operate according to these preferences without requiring the user to re-enter such data for each visit to the site.
This site also collects information of a statistical nature for the purpose of understanding how visitors use the site, and to improve the quality of the site. This information includes the number of people performing specific actions, which page elements are clicked on, and how often, and how long users spend on each page. Cookies also make it possible to determine when a page or page element is not working properly.
There may be times when a visitor is not willing to allow cookies. This can happen, for example, if the visitor is using a computer that is public (at a library, school, or Internet cafe, for example), or that otherwise cannot be trusted or does not allow control of security. It is possible to instruct most browsers to not save cookies. When a user does this, however, web sites may not operate as it was designed to, and the user will be required to enter basic information for each visit. If a machine is secure and can be trusted (a personal laptop or a desktop system at home, for example), it is advisable to allow cookies in order to allow the site to function properly and provide a high-quality user experience. All visitors have the option to reject the consent of cookies at any time by exiting our website and delete the cookies from their browser.
Page last reviewed: 25 May 2018